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FAQ

VoIP Phone Knowledge Base

One of the biggest advantages of VoIP phones is the low-cost. The basic monthly fee is lower than PSTN (Public Switched Telephone Network) and the price also includes services such as call display and call forwarding that traditional telephone companies charges extra for. VoIP phone technology has advanced to such a degree over the past few years that it is now offered by the major telephone companies to their customers as an alternative phone service.

Geeks@Home & Work and VoIP Business Phone Systems and Services

Geeks@Home & Work will assist you in choosing the best VoIP Business phone system and services based on your business needs and requirements. Once the best VoIP business phone system for your business has been chosen, Geeks@Home & Work will set up your VoIP phone Network and install and configure your VoIP phones and all other necessary technical requirements to complete your VoIP phone Network. Geeks@Home & Work also offers VoIP phone repair services and VoIP Network repair for existing VoIP phone Networks.

VoIP - What it is, how it works and how it came about

Voice over Internet Protocol (VoIP) is an emerging set of applications which allows you to make telephone calls over the Internet. It is already starting to replace existing telephone networks, with some people and businesses opting to cancel their traditional phone line and use VoIP phones instead.

Overview of VoIP

VoIP was originally developed to provide voice communication between computer users in different locations. Although it still has this application, it has been further developed into a telephone network in its own right. People using VoIP can call any telephone anywhere in the world and can receive calls on telephone sets connected to the Internet or Local Area Network (LAN).

VoIP Phones Today

There are currently many VoIP phone services available for residential and commercial use. Some of these still rely on PC-to-PC connections but may offer other services such as PC-to-phone and phone-to-phone.

Internet phones are available that plug into the sound card or USB port of a computer. These phones may have number pads and ringers that allow you to use them the same as traditional telephones. The computer can be bypassed completely by connecting a phone directly to a broadband modem (either DSL or cable).

How Does VoIP Work?

The first step in using VoIP phones is converting your voice into digital data. This is done by 'sampling' your voice -- dividing the analog sound signal into discrete steps that can be assigned a number value. Once your voice is digitized, the data can be compressed.

This compressed digital data is split up into 'packets' of about 1500 bytes that can be transferred over the Internet. As well as the voice data, the packets contain information about their origin, their destination, and a timestamp that allows them to be reconstructed in the correct order. Once they arrive at their destination, they are reassembled and converted from digital back into analog so that the receiving party can hear your voice.

In order for voice data to be transmitted without noticeable delays, a broadband Internet connection is necessary. Many households and businesses are already using broadband (either DSL or cable) so adding VoIP is relatively simple.

The Advantages of VoIP Phone Systems

VoIP phone systems provide an affordable technical call center that enables resellers to lower operating expenses while providing their customers with quality technical support. Calls are routed to the appropriate skilled analyst. Geeks@Home & Work Help Desk Support representatives greet each customer in a timely and professional manner; they possess the appropriate customer service skills to make the customer feel comfortable throughout the call.

Advantages of VoIP

One of the main advantages of VoIP phones are the low cost. If you have a fast Internet connection (DSL or cable) you can make PC-to-PC phone calls anywhere in the world for free. If you wish to make a PC-to-phone connection, however, there's usually a charge for this but probably much cheaper than your regular phone service.

You can also sign up with a VoIP phone service provider which charges a monthly fee in return for unlimited calls within a certain geographic area. For example, some VoIP phone services in the United States allow you to call anywhere in North America at no extra charge. Overseas calls are charged at a relatively small rate.

Another advantage of VoIP phones is portability. You can make and receive phone calls wherever there is a broadband connection simply by signing in to your VoIP phone account. This makes VoIP phones as convenient as e-mail if you are travelling, simply pack a headset or Internet phone and you can talk to your family or business associates for almost nothing.

Phone-to-phone VoIP is also portable. When you sign up with a VoIP phone service provider the Internet phone or adaptor that is used with that service is assigned a unique number. This 'phone number' remains valid even if your VoIP phone service is in Cleveland and you are connected to the Internet in Bangkok. An Internet phone is small and light enough to take with you anywhere. Simply plug it into a broadband connection anywhere in the world and you can make and receive calls just as though you were in your own home or office.

There are many other features that make VoIP phones attractive. Call forwarding, call waiting, voicemail, caller ID and three-way calling are some of the many services included with Internet telephone at no extra charge. You can also send data such as pictures and documents at the same time you are talking on the phone.